What is Successful FM?
”The coordination, governance, and development of an organisation’s support processes relating to buildings, people, and workplaces, with the aim of improving quality of life and the productivity of the core business.”

The Importance of Communication in FM
”Communication is the lifeblood of the FM mission. To communicate is to engage in dialogue – which means both listening and conveying information. It is essential to create opportunities for dialogue and to adapt communication to the context. The FM Book offers a practical model that FM managers can apply in their daily work.”

We All Demand Sustainable Development
”Sustainable development is development that meets the needs of the present without compromising the ability of future generations to meet their own needs.”

FM Solutions Require Careful Choices
”A client chooses an FM solution for various reasons, but no client will accept higher costs unless they are offset by equivalent (or greater) positive outcomes.”

Uncertainty Must Be Managed
”Uncertainty at both macro and micro levels impacts workplaces in many ways. The key to preparedness is knowledge.”

FM is Always About Economics
”Economics is a central part of FM and covers a wide spectrum. It is an everyday responsibility for FM managers and can be clearly illustrated through the Diamond Model in The FM Book.”

The Value of Regular GAP Analyses
”GAP analyses should be conducted on a regular basis to identify areas for improvement in FM contracts.”

FM Has a Bright Future
”Facility Management is a growing industry where the demand for support services is increasing, digitalisation is creating new and expanded opportunities, and environmental and climate considerations are becoming an increasingly integrated part of strategic planning.”

Success Requires Strategic FM Planning (SFP)
”A process that enables better and more proactive service delivery from the FM organisation to customers and users.”

The Work Environment is a Clear Driver of Success
*”Environments tailored to individuals’ spatial needs and workplace support, enabling them to best perform their current tasks. Optimally designed with consideration for: 1. Space efficiency 2. Ergonomics 3. Economics”